Refund and Returns Policy
At MainGirlFashion, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Return Policy
We accept returns within 30 days of your delivery date.
To be eligible for a return, your item must meet the following conditions:
- Unused, unworn, and unwashed.
- In the exact original condition that you received it.
- Returned with all original packaging, tags, and documentation intact.
Return Shipping Costs:
Customers are responsible for paying their own return shipping fees.
Return shipping fees are non-refundable.
Exception: If your item arrives damaged or defective, MainGirlFashion will provide a prepaid return label at no extra cost to you.
2. Exchanges
Exchanges are available within 30 days of delivery under the following conditions:
- The item arrived damaged or defective.
- You received the incorrect item due to a processing error.
If you need to exchange an item for one of these reasons, please contact us at support@maingirlfashion.com with your order number and photos of the issue.
30-Day Manufacturing Defect Guarantee (Handbags)
We take immense pride in our craftsmanship. Every MainGirlFashion bag is backed by our 30-Day Quality Guarantee covering manufacturing defects.
What is covered: Defects involving zippers, chains, straps, hardware, stitching, or structural craftsmanship occurring within 30 days of purchase.
How to file a claim:
Email support@maingirlfashion.com.
Include your Order Number and Full Name.
Attach clear photos or videos showing the defect.
Resolution: Once inspected and approved, your replacement order will be processed within 2 to 5 business days
Non-Returnable & Final Sale Items
Items marked as Final Sale or purchased during promotional clearance events are not eligible for returns, refunds, or exchanges.
Items showing signs of wear, modification, or missing original packaging will not be accepted.
Refund Policy
Once your returned item is received and inspected at our facility, we will send you an email notification confirming receipt and approval status.
Bank Processing Delays: Please note that your bank or credit card company may take additional business days to post the transaction to your account.
Processing Time: Approved refunds are processed within 10 business days.
Payment Method: Refunds are automatically credited back to the original payment method used at checkout.
Non-Refundable Fees: Original shipping charges paid at checkout are non-refundable.
Contact Us for Returns & Support
To initiate a return or exchange, please reach out to our customer care team:
- Email: support@maingirlfashion.com
- Support Hours: Monday – Saturday | 9:00 AM – 6:00 PM (Pacific Time)
- Response Time: Most inquiries receive a response within 24 to 72 hours.